Zeta’s Customer Support was designed to provide the highest levels of support required by our customers and their mission critical environments. Although a crucial aspect for the success of any business relationship, service support continues to be the reason behind most cases of customer disgruntlement. Lack of quick access to service desk and delays in response and resolution are the key factors resulting in failure in most such cases. That is why Zeta IT Innovations Private Limited has incorporated assured response time and predefined escalation facility as the essential features of its technical support services.
These support and services offerings include
-> 7 x 12 x 365 access to veteran technical support engineers via telephone or email.
-> Technical support engineers who are not only subject matter experts of our products, but also have deep experience in a wide range of IT
.....infrastructure technologies including:
-> Servers & Storage
-> Backup & Data Protection
-> Server and Desktop Virtualization
-> De-duplication & Compression technologies
-> Network Bandwidth optimization
-> Global spare parts and break fix capabilities to meet the needs of the most demanding IT environments
For service requests made on phone / by email, we assure a response within 4 hours. We have also capped the time taken for the resolution of some of the critical service requests as a maximum of 24hrs. Changes due to transition in network or new feature to be implemented is usually a pre-planned activity for that the response time is mutually decided by customer and Zeta’s support team.
At the time of solution installation, we provide our customers with a Technical Escalation List that includes complete contact details of all the office bearers responsible for resolving service queries. We encourage our customers to make use of this document in case they need additional levels of responsiveness from our service staff.
Important support contacts
Our customers can get quick access to Technical Support Desk through phone and email. In addition, they can also open a service request ticket online and regularly monitor the resolution of their queries. Contact details for all the three modes are given below:
Zeta IPL’s Technical Support Engineers are ready to assist you 7x12x365.
For assistance in the India
Local : 0487 3244435
Mobile : 9349163700